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Finding Go-To People and Subject Matter Experts [SME]
Organizational leaders are preparing for the potential loss of expertise and knowledge flow due to turnover, downsizing, outsourcing, and the coming retirements of the baby boom generation. The model network above is used to illustrate the knowledge continuity analysis process.
Each node in this sample network represents a person that works in a knowledge domain. Some people have more / different knowledge than others. Employees who will retire in 2 years or less have their nodes colored red. Those who will retire in 3-4 years are colored yellow. Those retiring in 5 years or later are colored green. A gray, directed line is drawn from the seeker of knowledge to the source of expertise. A-->B indicates that A seeks expertise / advice from B. Those with many arrows pointing to them are sought often for assistance.
The top subject matter experts -- SMEs -- in this group are nodes 29, 46, 100, 41, 36 and 55. The SMEs were discovered using a network metric in InFlow that is similar to how the Google search engine ranks web pages -- using both direct and indirect links.
Of the top six SMEs in this group, half are colored red[100] or yellow[46, 55]. The loss of person 46 has the greatest potential for knowledge loss. 90% of the network is within 3 steps of accessing this key knowledge source.
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Copyright © 2008, Valdis Krebs